RMA Service

In order to provide you a faster service, please follow our return procedure described below.

  1. Please fill out the form below. It may take you about 5 minutes to complete the form. We highly recommend you to complete the whole form as it will help us to define the problem you face and diagnose how the problem arises.
  2. Please click on "Submit" after you complete the form, and you will get a return merchandise authorization (RMA) number. Please print this page and send back with your returned programmer.
  3. After we receive your returned programmer, we will confirm you by email and inform you of other details, usually within 2 business days.
  4. If the product is not under warranty anymore, a repairing charge will be applied.
Please send your programmer, associated adaptors/accessories and the RMA form to the following address:
DediProg Technology
4F., No.7, Lane. 143, Xinming Rd., Neihu Dist., Taipei City 114, Taiwan, R.O.C.

NOTE: The declare price of custom must be USD 30.

Customer Information
Company Name *
Department *
Contact Name *
Email *
Telephone Number *
Shipping Information
Address *
City *
State *
Country *
Product Information
Where did you buy the product * Please describe below
Product Name *
Product Serial Number *
Date of Purchasing *
DediProg Software Version
DediProg Firmware Version
Problem Description
Operation System and Version *
Information about Programmed Device *
Brief description of Your Problem *
Authorization *